Last updated: October 27, 2026
If a generation fails on our side after Ink was charged (article, refinement, or image), the Ink is refunded to your balance automatically — no request needed.
Ink purchases are processed by Paddle as Merchant of Record. If you purchased an Ink pack and have not used any of the purchased Ink, you can request a full refund within 14 days of purchase by emailing abigail4867@gmail.com with your Paddle receipt. Once purchased Ink has been partially or fully spent, the purchase is non-refundable except where required by law, because Ink is a consumable digital good delivered immediately.
Approved refunds are issued by Paddle to your original payment method, typically within 5–10 business days.
Nothing in this policy limits rights you have under mandatory consumer-protection law in your country (e.g. EU 14-day withdrawal rules, Korean e-commerce law). Where those laws grant broader rights, they prevail.
Refund requests and questions: abigail4867@gmail.com